IT admins most involved by instrument sprawl, exterior threats and safety

JumpCloud Inc.‘s latest (SME) IT Tendencies Report, ‘Flexibility and Ingenuity: What’s Powering Small and Medium-Sized Enterprise IT Management in 2023‘, reveals that simply after SMEs efficiently established the brand new office regular following the pandemic, vital turbulence within the larger macroeconomic setting has threatened to upend the system once more.

As a substitute of lockdowns and provide chain shortages, companies now cope with layoffs and recession fears on prime of exterior threats rising in sophistication, regulatory and compliance pressures heating up, and more and more complicated IT instrument sprawl. 

JumpCloud commissioned this biannual survey of SME IT admins to achieve distinctive insights into the day-to-day experiences of IT professionals who energy and safe operations with out enterprise-level budgets and workers. The latest survey outcomes, polled from admins within the US, UK, and France, spotlight that whereas IT groups are efficiently managing the office, they want an IT setting constructed round an open listing platform. Whereas 77% of SME IT admins need a single instrument to do their job, organizations proceed to pressure them to make use of many extra. Consolidating instruments shifts an infinite tech burden off of IT admins who’re already overworked and overwhelmed with job duties. Admins can leverage know-how to handle a sophisticated, irritating, and time-intensive course of. With each safety and worker expertise prime of thoughts for admins, heeding IT’s name for centralized operations can lead to a greater UX for customers, elevated comfort and effectiveness for admins, and enhanced safety for all. 

“Fashionable IT administration is a steadiness of responding to present wants whereas remaining nimble sufficient to adapt to the unknown. Flexibility, ingenuity, and innovation have by no means been extra crucial for these within the IT trenches,” mentioned Rajat Bhargava, CEO, JumpCloud. “Admins need comfort and centralized administration, as proven by the 77% that agree or strongly agree that they would like a single resolution/instrument to do their jobs. Admins are hungry for an open IT method that delivers on this promise, an method that unifies and centralizes identification and permits organizations to scale whereas fixing effectivity, complexity, and price challenges.” 

The outcomes of the JumpCloud Q2 2023 SME IT Tendencies Report can be found in JumpCloud’s e-book, “Flexibility and Ingenuity: What’s Powering Small and Medium-Sized Enterprise IT Administration in 2023,” which will be downloaded for free here.

Key findings embody:

Enterprise Outlook

  • Budgets have continued to rise regardless of macroeconomic circumstances. 80% have seen IT budgets enhance over the previous 12 months. 13% have seen a rise of over 20%. 64% anticipate their IT funds to extend over the second half of 2023. Solely 9% anticipate their IT budgets to lower. 
  • IT admins haven’t been resistant to layoffs. 30% of all surveyed admins reported their group had gone by layoffs throughout the final six months. The layoffs had been extra acute within the US, the place 40% of US admins reported layoffs. By way of coming layoffs, 77% of all admins anticipate extra layoffs, in keeping with 78% of US-only admins who anticipate the identical.
  • Admins are extra assured than not about sustaining their budgets. Solely 35% of SME IT admins consider their organizations will reduce spending on cybersecurity this 12 months, and 49% consider there won’t be cuts. 


  • Safety is the most important problem for IT in 2023. 59% report it as the most important problem, adopted distantly by new providers and software rollouts (43%) and the price of distant work options (43%). 49% of admins agree that they’re extra involved about their group’s safety posture now than they had been six months in the past. 
  • Safety spending is seen as straight tied to organizational vulnerability. 68% of admins suppose that any cuts to their safety funds will enhance organizational danger. 
  • Exterior threats trigger probably the most concern. When requested in regards to the largest safety considerations, community assaults topped the listing (38%), adopted by ransomware (33%), software program vulnerability exploits (27%), and use of unsecured networks (25%). 
  • IT admins think about workers’ safety hygiene in a hybrid mannequin. 73% agree or strongly agree that distant employees are higher at following finest safety practices than they had been a 12 months in the past. Solely 9% disagree.
  • Further safety is seen so as to add friction. 60% of SME admins agree that further safety measures typically imply a extra cumbersome expertise. Within the US, 70% of SME IT admins agree. 
  • Biometrics prime the listing for safety and comfort. 31% report that biometrics is probably the most safe type of multi-factor authentication (MFA), adopted by one-time passcodes texted to a cellular machine (26%), and a verification app (24%). 80% of SME IT admins use biometrics to safe private units. Of these, face recognition (73%) and fingerprint readers (79%) are the most well-liked, with voice recognition utilized by 35%.
  • Over half of SMEs use biometrics for authentication. 55% say biometrics are required for worker authentication.
  • Biometrics are hottest within the US. 69% of US SMEs require biometrics for worker authentication, up from 59% in April of 2022. Within the UK, 55% of SMEs require biometrics, and 42% of French SMEs.

IT Administration 

  • Almost half of employees have returned to the workplace. 49% of employees are again of their workplace, with 34% working in a hybrid mannequin and 21% working remotely. 
  • IT admins need comfort and centralized administration. 77% agree or strongly agree that they would like a single resolution/instrument to do their jobs versus managing various completely different options. 
  • Software program licensing prices proceed to extend. Virtually one-third (31%) spend 25-50% of their funds on software program licensing, and for 13%, licensing takes up 50% or extra of their funds. 87% report will increase in licensing and subscription costs.
  • IT admins are juggling quite a lot of instruments. A plurality (44%) want three to seven purposes to allow workers to do their job and 29% of admins want eight to 12 purposes. 5% want greater than 19 purposes.  
  • Microsoft Energetic Listing (AD) is extensively used however IT admins are amenable to migrating off of it. 63% of SME IT admins use AD or Azure AD, however of these, 62% agree they might change AD/AAD with one thing extra user-friendly and versatile if they might. The most typical frustrations with AD or AAD are: understanding licensing (42%), restrictions on which instruments it could assist and combine with (42%), navigating the UI and processes (40%), and necessities round legacy instruments (37%). 
  • IT admins are maintaining a tally of UX. 84% of all surveyed admins agree that consumer (worker) expertise is a crucial think about making IT buying choices. 
  • Private machine use is well-liked amongst SME IT admins. 62% say they use their private machine to entry work-related IT sources and carry out work-related duties. Within the US, private machine use is even greater (75%). 
  • Heterogenous machine environments are commonest. The breakdown of machine sort throughout all surveyed SME admins was 64% Home windows, 20% macOS, and 16% Linux. 
  • Home windows use is predicted to extend probably the most. 46% anticipate Home windows machine use to extend, adopted by 33% and 26% anticipating macOS and Linux will increase respectively.
  • Passwords play a central position. 64% of SMEs use an organization-wide password administration instrument or software program, and 10% plan to implement one this 12 months. For individuals who don’t use password administration, value is the most important issue, with 46% reporting it isn’t a spending precedence and 23% reporting the associated fee can be too excessive. 

Lifetime of an IT Admin 

  • Total, IT admins are happier of their job than a 12 months in the past. 57% agree or strongly agree that they’re happier of their job than a 12 months in the past. 30% have the identical degree of happiness and 13% disagree that they’re happier. 
  • US admins are happier now than a 12 months in the past. Within the US, 71% of admins report being happier of their job than a 12 months in the past. In France, 52% of admins say they’re happier, and within the UK, 48%. 
  • French admins feeling the burden. Within the US, 59% of admins report being overwhelmed with job duties and expectations. Within the UK, 58% report the identical, and in France, 77% report being overwhelmed. 
  • Most IT admins report feeling overwhelmed with duties. 48% say they’re considerably overwhelmed, and 16% say they’re very overwhelmed by way of their jobs and duties. 
  • Feminine admins are feeling much less overwhelmed. Whereas female and male admins report the identical normal degree of happiness of their job, extra male admins (61%) report feeling overwhelmed than feminine admins (53%). 26% of male admins report feeling very overwhelmed in comparison with 14% of feminine admins.
  • Admins are taking time for themselves. 51% of all surveyed IT admins report having purposely decreased the workload over the past six months with the intention to obtain a greater work-life steadiness.
  • SME IT admins proceed to overwork. Over 1 / 4 (26%) of IT admins report working 10 or extra hours per week than their job description requires.

Managed Service Suppliers (MSPs)

  • MSPs are an vital contributor to SMEs. 90% of SMEs are both working with or contemplating utilizing an MSP. An MSP fully manages the IT applications of 27% of all surveyed SMEs, a development which is even stronger within the US with 42% of SMEs utilizing an MSP for whole IT program administration. 
  • SMEs see an a variety of benefits in working with MSPs. For SMEs working with MSPs, the most well-liked motive is that MSPs are updated with the most recent applied sciences (61%), adopted by MSPs offering a greater consumer expertise (55%), being cost-effective (50%), higher securing customers’ entry and identification than the SME can (41%), and providing robust buyer assist (22%). 
  • MSPs provide a broad experience portfolio. The 2 commonest areas for which SMEs use MSPs are cloud storage (53%) and system safety (53%), adopted by system administration and system monitoring (each 47%), managed backup (40%), {hardware} procurement (33%), enterprise continuity/catastrophe restoration (30%), assist desk (30%), and alter administration (26%). 
  • Regardless of broad use, safety considerations about MSPs abound. Almost half of SMEs (46%) have considerations about how MSPs deal with safety, regardless of 56% of SMEs reporting that MSP use has resulted in higher safety. 

Regional variations:

  • Friction throughout the distant setting. 70% of UK admins agree or strongly agree that distant employees are higher at following safety finest practices this 12 months than final, in keeping with the worldwide common of 73%, however 10% beneath US respondents.
  • UK respondents are barely much less more likely to take into account worker expertise in IT buying choices. The place 84% of respondents globally mentioned this is a crucial issue, solely 80% of UK admins agreed. Within the US, 90% of respondents mentioned this was an vital consideration, 10% greater than the UK. 
  • UK job dissatisfaction runs excessive. UK IT admins are 9% much less glad of their roles than the worldwide common. Whereas 57% of worldwide respondents acknowledged they had been happier of their roles than final 12 months, and 71% within the US, slightly below half of UK respondents (48%) shared the identical sentiment. 35% of UK IT admins really feel as pleased as final 12 months, and 17.4% reported feeling worse, in comparison with 13% globally, and solely 7% within the US. 
  • French admins are extra involved with employee-based threats. When requested in regards to the largest safety considerations, community assaults (41%) and ransomware (35%) topped the listing, but conversely, the opposite prime considerations for France are employee-based considerations: use of unsecured networks (26%), spearfishing (24%), and shared consumer credentials (20%).
  • Digital sovereignty is an enormous concern in France. Whereas SME IT admins within the UK are involved about digital sovereignty (44%), which refers to a nation’s potential to manage its digital future, French SME IT admins discover it to be an enormous concern at 59%. 

Survey Methodology

JumpCloud surveyed 1,221 SME IT decision-makers within the UK, US, and France, together with managers, administrators, vice presidents, and executives. Every survey respondent represented a company with 2,500 or fewer workers throughout quite a lot of industries. The net survey was carried out by Propeller Insights, Could 12-24, 2023. The findings from the JumpCloud Q2 2023 SME IT Tendencies Report will be present in “Flexibility and Ingenuity: What’s Powering Small and Medium-Sized Enterprise IT Administration in 2023,” here.

Further Sources for IT Admins

  • How to Reverse IT Sprawl, a information on overcoming the problem to decrease prices, enhance safety, and streamline compliance.
  • The MSP’s Guide to IT Centralization, an MSP’s information on scale back IT prices and complexity with out sacrificing gross sales.
  • The IT Professional’s Complete Guide to Calculating TCO, a step-by-step information to measuring — and understanding — your IT prices.
  • JumpCloud blog, the place admins can evaluation technical articles, comply with step-by-step how-to guides, consider function and product comparisons, and be taught important suggestions and tips for IT admins.
  • JumpCloud University, the place admins can enroll in free programs for all talent ranges and earn official JumpCloud certification.
  • The IT Hour, a weekly group program open to anybody, which focuses on all the pieces within the lifetime of the IT admin.
  • The IT Admin Community Network Meetup, a world meetup community sponsored by JumpCloud, open to any IT admin trying to make peer connections domestically.

About JumpCloud

JumpCloud® helps IT groups Make Work Occur® by centralizing administration of consumer identities and units, enabling small and medium-sized enterprises to undertake Zero Belief safety fashions. JumpCloud has a worldwide consumer base of greater than 200,000 organizations, with greater than 5,000 paying clients together with GoFundMe, Seize, ClassPass, Past Finance, and Foursquare. JumpCloud has raised over $400M from world-class buyers together with Sapphire Ventures, Normal Atlantic, Sands Capital, Atlassian, and CrowdStrike.

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Tags: IT instruments, SME, traits